Website Care Plans for Reliable Ongoing Website Support
Managed hosting, backups, monitoring, maintenance, and support for businesses that want their website properly looked after after launch.
Fixed plans first, optional add-ons only when needed
- Managed hosting
- SSL management / renewal
- Monitoring and backups
- Maintenance routines
- Clear support options
- Takeover / onboarding available
Why businesses choose Website Care
Most businesses do not want to think about backups, monitoring, maintenance routines, or fault recovery. They just want their website looked after properly.
Peace of mind
Confidence that your website is being looked after, rather than left to chance.
Backups in place
Recovery options are there if something goes wrong or the website needs to be restored.
Monitoring
Downtime and key issues can be spotted more quickly instead of going unnoticed.
Proactive maintenance
Regular checks and maintenance help reduce avoidable problems before they become bigger ones.
Clear support
A trusted developer is there when faults or questions come up, rather than silence when you need help.
Reduced risk
Ongoing care helps protect the website, your enquiries, and your credibility.
Why Website Care Matters
A website does not stop needing attention once it has launched. To stay online, secure, and working properly, it still needs reliable hosting, an active SSL certificate, backups, monitoring, and sensible maintenance.
Without ongoing care, small issues can go unnoticed until they start affecting enquiries, credibility, or the day-to-day running of the business.
Care helps protect the essentials
- Website availability and uptime
- SSL security and trust signals
- Reliable backup and recovery options
- Compatibility after updates
- Early visibility of avoidable issues
What Website Care helps protect against
Even well-built websites can run into avoidable issues if they are not monitored or maintained properly.
Choose a Website Care Plan
Fixed plans first, optional add-ons only when genuinely needed.
Care Essentials
Managed hosting, monitoring, and backups for low-maintenance websites.
Includes
- Managed website hosting
- SSL management / renewal
- 24/7 uptime monitoring
- Weekly off-site backups
Care Plus
Proactive maintenance and security checks, plus everything in Essentials.
Includes
- Everything in Care Essentials
- Monthly core, plugin, theme, or stack-appropriate updates
- Security and malware scans
- Basic vulnerability checks
- Post-update checks and summary
Care Complete
Premium care with included fault support and recovery readiness.
Includes
- Everything in Care Plus
- 1 hour fault-resolution support per month (does not roll over)
- Priority handling of critical website issues during normal business hours
- Enhanced backup and recovery provisions
What Each Part Actually Means
Website care, support, and development are related, but they are not the same thing. This keeps expectations clear from the start.
Website Care
Keeps the essential parts of your website looked after month to month.
- Managed hosting
- Backups
- Monitoring
- Maintenance routines
Website Support
Covers fault-finding and bug fixing when something unexpected breaks.
- Form errors and key faults
- Plugin or theme conflicts
- Update-related issues
- Supported website stack
Development Work
Covers new functionality, redesign work, content population, marketing services, and other project work.
- New features
- Design changes
- Content uploads
- SEO and marketing work
Optional Add-Ons When Needed
The core plans stay simple. If your website needs extra support, additional services can be added separately without making the monthly plan more complicated than it needs to be.
Extra Support Time
Additional fault-resolution time or content update retainers can be added when a website needs more hands-on support.
Enhanced Protection
Larger or more important websites may benefit from enhanced backup frequency, monitoring, or reporting requirements.
Out-of-Hours Help
Emergency assistance outside normal business hours can be discussed separately and is subject to availability.
Already Have a Website?
Website Care Plans are not just for websites built by Virtue Web Solutions. In many cases, existing WordPress, bespoke, and other professionally built websites can be assessed, taken over, and supported properly.
Professionally built websites
Care plans can often support WordPress, bespoke, and other maintainable websites. Closed builders such as Wix, Squarespace, and Shopify are usually outside scope.
Assessment first
The current website, hosting, software, and setup are reviewed before a care plan is recommended, so any risks can be identified early.
Remedial work if needed
Some sites may need clean-up, migration, security remediation, repair work, or stabilisation before ongoing support can begin. Any such work is quoted separately.
How onboarding works
Quick review call
A short conversation to understand your current website, hosting setup, and support needs.
Setup assessment
The website and environment are reviewed to check suitability, identify obvious risks, and confirm whether any remedial work is needed before support begins.
Plan recommendation
The right care plan is recommended based on the website type, setup, and how important uptime and support are to the business.
Migration / onboarding
If needed, hosting, monitoring, backups, and support arrangements are put in place properly.
Billing, Cancellation, and Support Allowances
These terms keep the plans clear and fair, so you know how ongoing support works before a care plan begins.
Monthly Billing
All Website Care Plans are billed monthly in advance and continue on a rolling monthly basis unless cancelled.
Cancellation
Either party may cancel by providing 30 days' written notice. Services continue until the end of the current paid billing period.
Support Allowances
Included support time applies to the current billing period only and does not roll over unless agreed separately in writing.
Frequently asked questions
Are these plans only for WordPress websites?
No. They are suitable for WordPress, bespoke, and many other professionally built websites. Closed builder platforms such as Wix, Squarespace, and Shopify are usually outside scope.
Is website hosting included?
Yes, hosting is included where stated, along with related essentials such as backups, monitoring, and SSL management.
Do the plans include unlimited support?
No. Each plan includes the specific services listed within that tier. Any included support allowances apply only to the current billing period and do not roll over. Additional support, development work, or consultancy can be quoted separately where required.
What counts as fault support?
Fault support covers things such as unexpected website errors, form issues, update-related faults, and similar problems within the supported setup.
Are content updates included?
Not by default. Content updates are usually treated separately unless covered by another agreement or add-on.
Can you take over an existing website?
Often, yes. A review is usually carried out first to confirm the current setup and recommend the right route. Some websites may need clean-up, migration, repair work, or security remediation before a care plan can begin.
Not sure which plan fits your website?
Request a quick review and the most suitable care plan will be recommended based on your website type, current setup, and how critical uptime and support are to your business.